Source: http://customerthink.com/beyond-automation-the-downsides-of-humanless-customer-service/

Source: https://hbr.org/2016/08/using-social-media-to-build-professional-skills

Source: http://business.inquirer.net/210669/five-5-trending-technology-tips-to-empower-training-and-development-practitioners

In the present business scenario, every detail is getting altered thanks to digitization. However, it has most affected the field of corporate training. Professionals and students alike are taking up courses through online media, creating a sense of unease among traditional trainers. Many fear for the future of classroom based training. However, the role of training and development will only rise as due to machines constantly altering the workspace, skills update for employees will be a constant challenge. Soft skills training for example will remain the preserve of only the best ones, while mediocre ones will depart the scene. The Internet of Things is further complicating matters with a complex web of smart tools. Companies are leveraging these technologies to reduce costs and eliminate redundancies. Knowledge Management Systems are being run using Over-The-Top (OTT) platforms such as Facebook, YouTube, WhatsApp and Twitter. Knowledge sharing is also being facilitated through webinars leveraging the compatibilities of Skype or Zoom. Research articles from the Harvard Business Review too are getting accessed much more freely.

Source:http://nation.com.pk/business/29-May-2016/training-in-the-age-of-internet-of-things

Source: http://www.huffingtonpost.com/thomas-buus-madsen/training-and-development-_1_b_10219338.html?section=india 

Most companies provide far more corporate training avenues at senior positions that at entry level ones. This is in stark contrast to the actual need which is felt more acutely at supervisory and entry management positions. There is a major lag between being an employee with being a manager. This transition ensures people make mistakes but only learn using trial and error in the absence of formal channels. This anomaly is due to three main reasons. First of all, training budgets are approved by top management and thus training managers pitch sessions more suited to them in order to get their budgets approved. Leadership development is any day a more fashionable term. Crucially, the top end of money, influence and intellect resides at the higher echelons. So naturally the best of trainers tend to focus more towards that level.

Source: https://hbr.org/2016/06/why-do-we-spend-so-much-developing-senior-leaders-and-so-little-training-new-managers

New York City has launched its own independent tourism website. The idea is to get direct visitors on its sites rather than being dependent on aggregators as has been the trend lately. This will bear great impact on the digital marketing for the city’s tourism industry. The website focuses on some of the city’s iconic locations or aspects such as the diversity of the population or detailed subway train maps of the 1970s. This site also keeps tabs on all major Broadway plays so users can book directly.

Source: http://www.torontosun.com/2016/06/09/new-york-city-launches-new-tourism-website