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Training workshops are typically 1 / 2 day sessions covering 2-4 modules. The modules are highly customizable depending on nature of industry and profile of participants. The workshops are highly interactive addressing contemporary management issues and challenges through experiential learning. Participants are typically - supervisory / middle management level executives. The workshops are designed for enhancement of knowledge on contemporary issues, current trends and best practices.
An indicative sample of training areas where we can add value:
| Marketing |
Service quality management & recovery |
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Customer relationship management |
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Key Account Management |
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Customer acquisition |
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Sales negotiation |
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Territory design management |
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Motivating frontline customer care/sales persons |
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Managing sales force & channels |
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| Human Resources |
Employee motivation |
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Coaching skills & effective feedback |
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Honing supervisory skills – building competency for leadership roles |
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Performance management system (JD, KRA, measurement, feedback) |
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Managing change & transition |
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Competency mapping |
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| Finance |
Financial intelligence – for non finance executives |
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Project management & control |
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| General Management |
Balanced Score Card creation |
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Productivity enhancement, building lean processes |
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| Soft skills |
Corporate readiness |
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