Global
Business |Update|
(A weekly update on Global Business )
Skyline Business School
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Issue 5
A.
Global Environment
1.EU markets
row overshadows summit
The two-day meeting was supposed to focus on economic co-operation and reform
but is likely to be overshadowed by a simmering row over protectionism. France
and Italy have clashed over a deal to merge two French energy firms, which
critics say thwarts competition. Italy has failed to persuade EU leaders to
issue a declaration condemning so-called "economic nationalism". But
Italian Prime Minister Silvio Berlusconi is still expected to call for countries
to uphold the rules of the single market and not protect firms from foreign
takeover - putting him on a possible collision course with French President
Jacques Chirac.President Chirac is expected to mount a staunch defence of
France's policy of giving firms in key sectors of the economy - such as defence
and energy - extra legal protection from takeover. This policy - dubbed
"economic nationalism" - has been criticised by European Commission
President Jose Manuel Barroso among others. He has called on EU governments -
several of which have openly opposed foreign takeover deals in the steel,
banking and energy sectors - to tone down nationalist rhetoric. EU leaders had
been hoping to push the dispute to one side, focusing instead on issues such as
energy co-operation and measures to increase youth employment.
www.bbc.com 18 march 06
2.Japanese
trade back in the black
Japan's trade balance returned to surplus in February but the high cost of oil
imports continued to be felt. Japan posted a surplus of 955.7bn yen ($8.17bn; £4.6bn)
last month, as exports to China and the US improved. The surplus, although
slightly lower than market expectations, marked a return to the black after
Japan saw a surprise 348bn yen deficit in January. This was largely due to the
Lunar holiday season and high oil prices, although the latter remain a factor.
Although an improvement on January's figures, February's surplus was 12% lower
than in the same month last year. The value of exports rose a healthy 21%
year-on-year to 5.8 trillion yen, as trade to other Asian economies picked up
and Japanese cars continued to prove popular in the US. Imports rose faster,
however, gaining 30% to 4.89 trillion yen on the back of higher oil costs.
Japan's deficit with China fell to $97.4m in February - 90% lower than this time
last year - while its surplus with the US rose 9.6% to $6.3bn. The Japanese
economy has recovered over the past year, boosting domestic demand and improving
the outlook for exporters. The Bank of Japan recently announced plans to tighten
its longstanding 'ultra-loose' monetary policy, indicative of the upturn in
output. "Exports are improving but oil prices continue to keep import
prices high," Soichi Okuda, senior economist at Sumitomo Shoji Research,
said of the latest figures.
www.bbc.com 23 march 06
3.EU
adopts shoe dumping penalties
The European Union (EU) has finally adopted duties on shoe imports from China
and Vietnam in a dispute over alleged dumping of cheap footwear. The
announcement came after a vote by trade officials from the 25 EU nations earlier
this month highlighted divisions over the planned tariffs. While Italy and
Portugal wish to protect their own shoe firms, others like the cheaper Far
Eastern imports. But the European Commission voted in favour of the measure on
Thursday. In a statement, the EU's executive body said that it had
"identified clear evidence of disguised subsidies and unfair state
intervention to the leather footwear sector in China and Vietnam". Trade
Commissioner Peter Mandelson has proposed duties of 16.8% against Vietnam and
19.4% on China to be phased in over five months, starting at 4% in April. Mr
Mandelson said that tariffs were necessary to correct the damage that cut-price
shoe imports were doing to EU firms. But he added: "It is important that we
act against unfair trade while encouraging legitimate and competitive trade from
emerging economies. "We do not target China and Vietnam's natural
competitive advantages, only unfair distortions of trade." China has urged
the EU to reconsider its action, saying the planned measures are unfair.
www.bbc.com 23 march 06
4.Leading
economic indicators fell in Feb. Decline was slightly less than economists'
forecasts
A closely watched gauge of future economic activity declined slightly in
February following a sharp rise in January, a private research group said
Monday.The decline, which follows four months of gains, suggested to some
analysts that the nation’s economic growth will slow in the second half of the
year.The Conference Board said its Index of Leading Economic Indicators fell 0.2
percent in February, following a revised 0.5 percent rise in January. The
January increase had initially been reported at 1.1 percent.Economists on Wall
Street had expected the index to decline 0.3 percent in February.The Conference
Board said its coincident index, a measure of the current economy, rose 0.3
percent in February, following no change in January and a 0.4 percent increase
in December.In the latest report, the largest negative components were consumer
expectations, building permits and stock prices. The positive components
included manufacturers’ new orders for non-defense capital goods and orders
for consumer goods and materials.
20 march 06 msnbc.com
B.
Global Markets
5.Jitters
about interest rates weigh on stocks Greater-than-expected decline in weekly
jobless claims also weighs
Wall Street had a renewed case of interest rate anxiety
Thursday, with stocks falling on strong economic news and a jump in oil prices
that heightened worries about inflation.A 5.2 percent upswing in monthly sales
of existing homes eased worries about a slowdown in the housing market but fed
fears that the Federal Reserve will continue boosting interest rates to stave
off price inflation. The Fed’s Open Market Committee meets next week.Investors
also fretted about a Labor Department report that 302,000 workers applied for
jobless benefits last week, down 11,000 from the week before and marking the
first decline in a month. The implied job growth added to Wall Street’s
inflation and interest rate concerns.The unemployment numbers “increase the
probability the Fed will make its way back to 5 percent,” said Robert Tipp,
chief investment strategist for Prudential Fixed Income.The Dow Jones industrial
average was down 47.14 points, or 0.42 percent, at the close. On Wednesday, the
Dow rose 81.96 points, or 0.73 percent, to its highest level since May 21,
2001.The broader Standard & Poor’s 500-stock index fell 3.37 points, or
0.26 percent, while the Nasdaq composite index, full of technology stocks,
closed the day down 3.20 points, or 0.14 percent.
Msnbc.com 23 mar 06
6.Indian
shares power past 11,000
India's main stock market has passed another major milestone, scaling the 11,000
mark for the first time ever. The landmark level was reached less than six weeks
after Indian shares broke through the 10,000 barrier. Strong economic growth and
increased interest by foreign investors in Indian firms have underpinned the
market's performance in the past two years. After touching a 11,017.25 high on
Tuesday, the benchmark Sensex share index closed down slightly at 10,905.2. The
index passed the 10,000 mark for the first time as recently as early February,
and has risen 17% in value so far this year.
The previous year had seen share prices increase by 42%.
Analysts said they expected the market to continue growing, bolstered by
widespread faith in India's ability to maintain its outstanding economic growth
of recent years. "This is a no-sell market with strong fundamentals,
sustained domestic buying and retail appetite in equities keeping stocks
buoyant," said Rajesh Jain, a director at Pranav Securities.
www.economic times.com 20 mar 06
7.Google
to join the ranks of the S&P 500
Shares in Google, the internet search group, jumped more than 8 per cent in
after-hours trading on Thursday after Standard & Poor's, the credit ratings
agency, said it would add it to its S&P 500 index of stocks.Inclusion in the
S&P 500 marks the latest milestone in Google's meteoric ascent from Silicon
Valley upstart to one of the business world's most influential companies.It is
likely to trigger a temporary spike in demand for Google's shares as fund
managers whose strategies rely on tracking the benchmark stock index rush to add
the company's stock to their portfolios.The sharp rise in Google's share price
followed a dismal few weeks for the company on the stock market.Google shares
have fallen more than 25 per cent since they hit a high of $475.11 in January,
amid concerns about privacy, click fraud and the potential for slower revenue
growth.However, they have increased in value more than fourfold since Google
made its stock market debut at $85 in 2004. Last month, George Reyes, Google's
chief financial officer, triggered a sell-off after he warned that the company
would have to find new ways to boost revenue to stave off slower revenue growth.
www.msnbc.com 23 march 06
C.
Global Corporate
8.Chancellor
plans big asset sale
Nuclear power group British Energy and the Tote bookmakers will be sold off as
the government looks to raise billions of pounds from state-owned assets. Its
65% stake in British Energy could be worth up to £10bn, especially if the firm
gets the green light to operate new power stations in the UK. The Tote is
scheduled for sale by the end of the next financial year, and could raise an
estimated £500m. The privatisations will help fund Gordon Brown's budget
spending plans. "The Chancellor is looking at selling any assets he can
find," said Justin Urquhart Stewart from Seven Investment Management.
"He is looking to sell various state assets that can bring in a bit of
lucre and prevent him having to borrow any more and break his Golden Rule."
The Government is already part of the way through a £30bn programme of boosting
the Treasury's coffers by selling off state assets such as surplus property and
land. British Energy generates more than 20% of Britain's energy through one
coal-fired power station and eight nuclear ones. It was privatised in 1996, but
nearly went bust in 2002 as it was hit by a fall in wholesale power prices. It
was bailed out by the government, which took a stake before British Energy
relisted on the Stock Exchange last year. Mr Brown said the decision to sell the
stake in British Energy would not be taken until after a government study had
reported its findings on whether Britain should commission a new series of
nuclear power stations to replace its ageing ones.
www.bbc.com 23 march 06
9.Samsung
men 'admit' price fixing
Three executives at Samsung Electronics have agreed to plead guilty on charges
of conspiring to fix the price of computer memory chips. The three men each
agreed to serve terms of between seven and eight months in prison and to each
pay a fine of $250,000 (£143,000). The long-running US government probe has
resulted in more than $731m in fines against 12 people and four firms. These
included Samsung, Elpida Memory, Infineon and Hynix Semiconductor. The US
government said a price fixing conspiracy had driven up the price of DRAM chips,
the most commonly used product for storing and retrieving information in
computers and electronic devices. Companies such as Dell, Hewlett-Packard and
IBM said they had to raise PC prices or limit the amount of memory installed on
their systems to offset the higher costs of computer chips. The Korean Samsung
executives who agreed to the guilty pleas were Sun Woo Lee, senior manager of
DRAM sales, Yeongho Kang, associate director of DRAM marketing for Samsung's US
arm and Young Woo Lee, sales director for its German division.
www.bbc.com 20 march 06
10.General
Mills profit rise, sales up 3 pct
General Mills Inc., maker of Cheerios cereal and Progresso soup, on Thursday
reported higher quarterly earnings as higher sales offset increased fuel,
packaging and marketing costs.Net income for the third quarter was $246 million,
or 68 cents per share, compared with $230 million, or 58 cents per share, a year
ago.
Wall Street analysts had expected the No. 2 maker of breakfast cereal to report
earnings of between 63 cents and 69 cents per share with an average view of 65
cents per share, according to Reuters Estimates.Total sales rose 3 percent to
$2.86 billion.Like others in the packaged food industry, the No. 2 maker of
breakfast cereal has been hit by soaring prices on commodities like sugar,
soybeans and energy. To help alleviate the impact of some of those
increases,General Mills last year raised prices on its Big G cereals, which
include Cheerios, Wheaties, and Lucky Charms, a move that led to market share
losses to rival Kellogg Co. Since then, Big G volumes have improved, in part
because General Mills increased marketing activity.For fiscal 2006, General
Mills said it still expects to earn between $2.80 per share and $2.85 per share,
including about 8 cents of dilution associated with accounting for contingently
convertible debt. Excluding that item, the Minneapolis company expects to earn
$2.88 per share to $2.93 per share.Analysts, on average, are expecting earnings
of $2.93 per share, according to Reuters Estimates.
Reuters 16 March 06
11.Navistar
CEO says '06 truck orders incredibly strong
Navistar International Corp., the Warrenville, Illinois-based truck
manufacturer, said on Wednesday it is experiencing a spike in orders for
heavy-duty trucks as customers rush to buy equipment before tough new U.S.
emissions laws take effect.In an exclusive interview with Reuters, Chief
Executive and President Daniel Ustian said Navistar was seeing a surge in
so-called "prebuying" by fleet operators worried about the cost and
reliability of the engines being introduced to comply with the stringent clean
air rules that take effect in 2007."The orders are incredibly strong,"
Ustian told Reuters. "They surpassed anything I imagined."Ustian made
his comments at an invitation-only world premiere of Navistar's new ProStar
heavy duty truck at the Mid-America Trucking Show here -- the company's first
launch in the Class 8 market in 33 years.Ustian and other top executives have
been largely silent since mid-January, when Navistar said it would not file its
form 10K annual report with the U.S. Securities and Exchange Commission on
time.Navistar blamed the delay on a disagreement with its auditors at Deloitte
and Touche over "complex and technical accounting issues." It
suggested the issue was exacerbated when a key member of Deloitte's audit team
who was more familiar with Navistar's finances went on an unexpected, extended
medical leave.
Reuters 16 March 06
12.Microsoft
delays launch of Vista
Microsoft plans to delay the consumer launch of its much-anticipated Windows
Vista operating system to January 2007. It had originally aimed to launch Vista
- the first major update since Windows XP was introduced five years ago - in the
second half of 2006. Now, a version will be available for corporate customers
from November 2006.
Vista will then be rolled out for consumers after the holiday shopping season,
said a spokesman for Microsoft - the world's biggest software maker. But
analysts said this could throw some PC manufacturers and retailers into turmoil.
"It's not the optimal situation, to be launching the next-generation
version of Windows right after the big holiday sales season," said analyst
Joe Wilcox at Jupiter Research. Efforts to improve security in the new system
were largely behind the delay, Microsoft said. Microsoft is planning six
versions of the next incarnation of its Windows operating system. Three versions
of the software, called Vista, will be for home users, two will be for
businesses and one will be for emerging markets.
Vista, which was known as Longhorn during its long development, is a major
re-working of Windows that makes changes, among other things, to the way the
operating system looks and how it handles networking and sound.
Microsoft said the six versions were designed to match the demands different
users have for its software.
www.bbc.com 19 march 06
13.Harley-Davidson
rumbles into ChinaIconic motorcycle maker to open Beijing showroom in early
April
Harley-Davidson Inc. will open its first dealership in China next month, marking
its entry into the burgeoning economy.Beijing Harley-Davidson, partnered with
dealer Beijing Feng Huo Lun, will open in early April, the Milwaukee-based
motorcycle manufacturer said Thursday."The quality of the Beijing
Harley-Davidson dealership experience will be first-class in every
respect," said David Foley, the company's managing director in China.
"Customers will get a real understanding and appreciation of the
Harley-Davidson lifestyle. This will mark the motorcycle maker's first retail
outlet in the country since at least World War II.The new dealership will be in
Beijing's Fourth Ring Road, just outside the downtown area, and just within
limits of motorcycle operation. Motorcycles may not be operated within the
city's Third Ring Road, a 30-mile highway that encircles the center of the
city.The dealership will have 14 staff members initially and be headed by Feng
Huo Lun's founder, owner and executive director Wan Jidong. Foley said Wan and
his management team are passionate about riding motorcycles and understand the
market in China.The dealership will sell several makes of Harley-Davidson
motorcycles, parts, accessories, merchandise and collectibles. Sales and service
will be offered, as will rider training and events including organized rides.
www.msnbc.com 23 march 06
14.GM
sells property finance group
US car giant General Motors (GM) says an investor group has bought a majority
stake in property firm GMAC Commercial Holding, from GM's financing arm GMAC.
GMAC sold 78% of its equity in GMAC Commercial Holding in exchange for more than
$1.5bn (£0.86bn) in cash, GM said. And GMAC Commercial will repay its GMAC
parent about $7.3bn, bringing total proceeds from the deal close to $9bn. The
buyers are led by Kohlberg Kravis Roberts, Five Mile Capital Partners and
Goldman Sachs Capital Partners. GMAC Commercial Holding will change its name to
Capmark Financial Group, with the name change to be fully implemented in the
second quarter of this year, GM said. GM has been seeking funds to aid its
continuing turnaround efforts. The carmaker, undergoing a painful restructuring,
had previously hoped to sell a 60% stake in the property financing unit. Last
year, GMAC earned $2.8bn, compared to GM's overall loss of $8.6bn.
www.bbc.com 23 march 06
15.Dell
launches Alienware invasion
The world's largest computer maker Dell is buying gaming-computer firm Alienware
whose PCs are famous for their "Alien" UFO style look. Texas-based
Dell said Alienware would operate as a standalone division, keeping its brand
name. Alienware, based in Miami, was founded in 1996 by Nelson Gonzalez and Alex
Aguila, two friends from childhood, who will continue to run the company. The
deal gives Dell a leg up into the lucrative computer gaming market. But Dell did
not disclose the financial terms of the deal. Alienware is expected to have a
turnover of $225m (£128m) this year, up from $172m in 2005. This huge growth
potential is attracting big firms into the video gaming PC market. Dell revamped
its XPS line in 2001 to feature high-powered, high-priced computers in a bid to
compete more effectively with companies like Alienware and Voodoo. In January
this year, Dell's chairman Michael Dell announced an aggressive push into
consumer electronics on the basis that about 20% of PC users use games too.
"This is good news for Dell's consumer market," said Ted Schadler of
Forrester Research. "It is kind of re-upping Dell's commitment to that
market."
www.bbc.com 23 march 06
D.
Global outsourcing
16.US
must focus on STEM to stem erosion of competitiveness
Global sourcing has brought the focus back on attracting more American students
to study STEM, if the country wants to stem the erosion of its global
competitiveness! Well, STEM stands for science, technology. engineering and
math. According to experts America must at a minimum double the number of STEM
graduates, from approximately 430,000 to 860,000 over the next 10 years, or risk
losing ground to global competitors.
The lead in technology that America has enjoyed over the years is gradually
giving way to a level playing field thanks to the huge number of STEM graduates
that are being produced by countries such as China and India. As national
barriers disappear and more and more companies adopt a global hiring policy, the
need for America to have its own large pool of skilled workers becomes more and
more important.
17.U.S. Banks
Outsourcing Work Overseas
Zak Mann banks the modern way. He gets his cash from the ATM and checks his bank
statement online."That's really how it's the most convenient," says
Mann.
But he had no idea about the latest trend his bank is using -- outsourcing work
overseas. "I was not aware," he says.It turns out that many of the top
U.S. banks are now hiring people in countries like India to fill data entry and
technical support jobs with the hope of saving money.But consumer advocate Beth
Givens says bankers need to beware."The person on the other end of the line
is likely to have very sensitive information, your account number, your social
security number, the types of accounts you have, the way you use your
accounts," says Givens, of Privacy Rights Clearinghouse.Even government
regulators say the practice can be risky. The reason: background checks are
standard in the U.S., but the ability for banks to obtain that information in
other countries is questionable."They may not really know who is working
for them," says Givens. "There could be a higher risk for fraud."
Just last year, employees of an Indian company were arrested for allegedly
stealing hundreds of thousands of dollars from Citibank customers.The banking
industry says cases like that are rare and insists your money is safe. And if
fraudulent activity did occur, you'd get your money back.
www.offshorexperts.com Mar 16, 2006
18.Outsourcing
is not unstoppable, group says
A fair-trade organization talks to 100 Oregonians about losing
their jobs to overseas competition Globalization: It's one of those words that
tends to wash right over us. Depending on whom you ask, it means growing
international economic interdependence (International Monetary Fund), freeing
individuals and companies to initiate international economic transactions (World
Bank) or shifting toward an international economic system dominated by corporate
institutions that are not accountable to a democratic process with environmental
or labor standards (The International Forum on Globalization). But for people
such as Ben Joy, who once worked at InFocus in Wilsonville, the definition of
globalization is closer to home -- it's a large part of what cost him his job.
Last October, after nine years in product management, Joy lost his job when
InFocus outsourced manufacturing, engineering, research and development jobs to
Malaysia and China. He wasn't alone: InFocus laid off 25 percent of its
employees last fall. Joy, who subsequently became director of product marketing
for Clarity Visual Systems in Wilsonville, is now with Barco Medical Imagining
in Portland. He doesn't blame InFocus. "The globalization and outsourcing
of my job was inevitable," he says. "If you want to compete on a
worldwide scale and be a leader, you have to refine your business model."
This sense of resignation seems pervasive among workers in the high-tech and
manufacturing sectors, industries increasingly subject to the whim of
international economics, according to interviews that the nonprofit Oregon Fair
Trade Coalition conducted with Oregonians. "At times you worry about losing
your job because the industry is so volatile now," says Cliff Banta, a
sales representative at Coe Manufacturing Inc., an engineered wood products
company in Tigard.
www.offshorexperts.com Mar 16, 2006
19.
Micro Technologies: Outsourcing strategy
Brics PCG Research, in its company update on Micro Technologies, recommends a
"buy". The report states that there has been a shift in the company's
strategy towards outsourced manufacturing. The company's focus is on R&D.
Its core strength lies in developing new applications and enhancing the existing
ones. Over the years, it has developed a range of innovative products that are
now receiving market attention. The company now intends to focus on R&D for
new product development rather than product manufacturing. It has partially
outsourced the manufacturing of VBB devices to two vendors. It now manufactures
only the core chip software for this product, which is then sold to the vendors.
In the past few months it has formed a technological alliance with Sony Ericsson
for developing high-tech wireless products. However, the company is
research-centric, which suggests that not every product that it develops would
be marketable. There could be instances where the investments made on research
may fail to yield any returns.
NIIT Technologies: Vertical focus:Emkay Research, initiating coverage on NIIT
Technologies, recommends a "buy". The company offers application
development and maintenance, enterprise solutions and BPO services with focus on
the banking, finance, insurance, transportation and retail segment. ts focus
verticals contributed to 66.2 per cent of FY06E sales as against 52.8 per cent
in FY04, reporting 24 per cent CAGR. However, revenues from other verticals
declined from 45.4 per cent of sales in FY04 to 34 per cent in FY06E. The report
expects a decline in its other verticals to stabilise and the focus verticals to
grow at a CAGR of 20 per cent over FY06-08E. Its revenues are expected to grow
at a CAGR of 15.6 per cent to Rs 808.4 crore.
www.offshorexperts.com Mar 21, 2006
20.Global
BPO market up 33% in 2005 :India continues to be one of the fastest growing IT
and telecom markets: IDC
The global BPO marketplace had a rocking 2005, experiencing a 33% increase in
the volume of deals signed, according to research analyst firm IDC. While mega
deals represented a mere 3% of all BPO deals, the majority of the deals were
under $1 billion. India continues to be the favourite outsourcing destination
with one of the highest spends on IT and telecom. "Growing at 24% per
annum, the Indian IT market is expected to move up to 14th position in 2008 from
21st position in 2003," IDC said The report covered major Indian IT
companies like Cisco, HCL, HP, IBM, Infosys, Microsoft, NIIT, Oracle, Satyam,
Sun Microsystems, TCS and Wipro. 2005 saw an increase in the number of specific
BPO deals, particularly in the financial services and government verticals. The
major BPO deals in the financial vertical in India were the TCS-Pearl deal ($848
million) and the ABN Amro contract to TCS ($260 million) and Infosys ($140
million). Oracle's acquisition of 41% stake in I-Flex is also a case in point.
Globally, the major BPO deals were the $1.6 billion Atos Origin's contract with
the UK's department of health and the $719 million BPO contract by Banco do
Brasil to IBM. The growth continues in 2006, too. Recently, General Motors
announced a $7.5 billion outsourcing contract. Indian IT majors like Wipro and
Satyam also benefited through subcontracts of the mega deal. PCs, storage
systems, mobiles, PDAs, digicams, software, telecom and data communication
continue to be the hottest. They are driving a boom in India's IT spend.
www.offshorexperts.com Mar 19, 2006
21.Analysis:
Indian IT mart booming says NASSCOM IDC
Information technology isn't simply a big export for the Indian economy. The
surge in the domestic economy has meant that demand for IT services within
India's own borders is becoming a money-spinner too, including multinationals
such as IBM and HP. Until now, call centers and other technology "has been
associated only with export, but there is huge opportunity waiting to be tapped
as globalization demands higher efficiencies and competitiveness from Indian
businesses," said Kapil Dev Singh, country manager, IDC India, adding,
"Domestic demand for IT in India is witnessing a gradual transformation
from being predominantly hardware driven towards a solutions oriented approach
resulting in a growing emphasis on services." According to a joint study by
NASSCOM, the local IT lobby, and IDC India entitled "Study on the Domestic
Services (IT-ITES) Market Opportunity," revenue growth in the services
sector has been faster than that for the overall domestic IT market (including
hardware, software and services) over the past few years." Indeed, over the
last decade, even as India's IT services sector has grown to be a role model
globally for its outsourcing services, the sector has thrived primarily on
exports. And unlike China, which has a burgeoning domestic IT market but little
exports of IT services, the domestic IT services market was hardly a story worth
talking home. "It is against this backdrop of the increased interest in the
domestic IT services market by major IT vendors that has been fuelled by high
value deals, NASSCOM commissioned IDC India to conduct a base line research
study," said NASSCOM.
www.offshorexperts.com Mar 21, 2006
22.Convergys
Joins the "BPO Services Powered by SAP" Partner Program
Convergys Corporation, provider of call center outsourcing, customer care and
billing services announced today it has been accepted into the "BPO
Services Powered by SAP " partner program.SAP, which provides businesses
software solutions that improve overall customer care and business operations is
hosting the SAP BPO program along with other partners to support businesses in
the setup and maintaining of their outsourced services. Qualified partners have
met SAP requirements to ensure optimum service is always being delivered.
Extending on a 10-year relationship with SAP, the new partnership will allow
Convergys to further expand its Employee Care business which serves
more than 3 million people each year. In the partnership Convergys will
integrate its HR technology platform for Human Resource Outsourcing into SAP's
solutions and provide businesses with the tools they need to properly and
effectively outsource their business processes. The BPO services will be powered
by SAP and their NetWeaver platform and according to a recent news release,
Convergys and SAP will also work together in the partnership to "improve
the standization of quality business processes, increase efficiencies, and
utilize best-of-breed processes while reducing risk and operation costs."
www.offshorexperts.com Mar 21, 2006
23.Infinite
Plans Expansion In India :Enters Hyderabad with the acquisition of Datagrid.
Infinite Computer Solutions (I) Pvt. Ltd. has acquired the Hyderabad-based
Datagrid Services Pvt. Ltd., making it a wholly-owned subsidiary. This strategic
investment will enable Infinite to augment its BPO services, especially in the
healthcare, BFSI and legal services verticals, and broaden its reach across the
globe. The acquisition is part of the company's growth strategy to be a $300
million organisation by 2009."Acquisition of Datagrid Services will help us
consolidate our position in the healthcare, financial and legal services space,
and give us a much needed fillip. Infinite has been allotted six acres of land
in Hyderabad and will be setting up a delivery centre soon. We have major
expansion plans in the country and our focus on Hyderabad is a step in that
direction," said Upinder Zutshi, CEO, Infinite Computer Solutions.Prasad,
founder-director, Datagrid services, said, "Infinite is amongst the leaders
in the IT services space and by coming together, we will be able to leverage
their reach and position to establish ourselves as a leader in the KPO
space."Krishna Kottapalli, VP and head of BPO sales, Infinite Computer
Solution, commented, "Datagrid's capabilities will complement our existing
strength in BPO, while enabling us to deliver to our customers through
integrated offerings."
www.offshorexperts.com Mar 23, 2006
E.
Global Technology
24.Sony
gears up PS3 online network
Sony has outlined plans for its new online gaming service for its forthcoming
PlayStation 3 (PS3). The service will allow users to download games and other
content direct to the console's hard drive. When it is launched in November, the
online offering will seek to rival Microsoft's Xbox Live network. The details
were revealed at the Games Developers Conference in San Jose, US, which brings
together game developers, academics and business executives. The service was
announced by Phil Harrison, president of worldwide studios for Sony Computer
Entertainment at the event. Known as the PlayStation Network Platform, it will
allow gamers the opportunity to purchase entire games, doing away with the need
for games discs and retailers. The basic service will be free and will also
allow users to chat and send e-mails. Sony is expected to charge for premium
offerings, much like Microsoft charges a monthly subscription for some Xbox Live
services. Unlike previous online services for PlayStation, Sony will develop and
run the network in-house. Games developers will then offer their content over
the network. Online distribution is seen as a necessity for any next generation
console. On Tuesday, Microsoft said that downloads for its Xbox 360 console,
which went on sale late last year, had already sped past the 10 million mark.
More than 85% of Xbox 360 consoles that are connected to the net have downloaded
games, trailers and videos from the subscription service, said the software
giant. Sony will be hoping for a similar success. However the electronics giant
was recently forced to postpone the launch of its latest machine. Technical
hitches with the console's Blu-ray disc drive meant it will not ship worldwide
until late November. When it finally enters the market place the PS3 will be one
of three new gaming consoles that promises cutting edge processing and graphical
power. The Xbox 360 is already available and Nintendo's Revolution is due later
this year.
www.bbc.com 23 March 06
Compiled by Madhur Ajmani
(Faculty Member)
Skyline Business School
Hauz Khas Enclave, New Delhi 110 016
Tel: 2686 4848, 2686 6968
www.SkylineCollege.com