Business Management Careers & the Service Sector (Seminar Summary)
 

Careers in the Services Sector for Business Management Graduates

 
What are Services?
Some simple examples:
Hairdressing Massage Shoeshine Nursing care Restaurant service
Teaching Portage Legal service Money-lending Insurance
Entertainment Repairing Tailoring Baby sitting Providing Security
Transportation        
 
Services vs Products »characteristics«
Services are:
Intangible Perishable Inseparable (from both the provider of the service and the receiver of the service)
Variable in nature    
 
Importance of Services

1. Fastest growing sector of the economy world-wide
2. In developed economies fast overtaking manufacturing sector
3. Enormous job opportunities + rapid growth
4. Higher remuneration
5. People oriented hence interesting careers.

 
Major Service Industry Sectors for Business Graduates
Banking Financial Services Insurance Hospitality Travel & Tourism
Transportation Medical & Health Services Consulting Education Tele-Communication
Mass Communication Entertainment Information & Data Processing Logistics Market Research
 
A closer look at some services a closer look at . . .
Financial & Banking Services :
Commercial & Retail Banking Merchant Banking Investment Banking Mutual Funds
Brokerage Arbitrage Underwriting Term Loans
Share / Debenture Issue Mgt Viability analysis Investment Counselling Portfolio Management
Venture Capital Funding Forex Dealings Securities Trading Credit & Debit Cards
Financial Ratings.
     
 
a closer look at . . .
Mass Communications:
Newspapers, Magazines & other Print Media Television Broadcast channels
Cable & DTH networks Programme / Content Management Radio (FM & other commercial radio channels)
Public Relations Press Relations Public Affairs
Community Relations Advertising Account Management
Media Management E - Commerce Multimedia Management
 
A closer look at Hospitality, Travel & Tourism
The fastest growing segment of the services sector - world-wide
Hospitality & its elements
Hotels Motels Resorts Spas
Restaurants Bars Airline Catering Casinos
Convention Centres Hospital Management Theme Parks Amusement Parks
Timeshare Houseboats Cruise ships Industrial Catering
Clubs      

Travel & Tourism & its elements

• Travel Agencies - ticketing and booking of airlines / cruise ships, hotel rooms, processing of    travel documents.
• Inbound Tours - designing packages, promoting destinations, arranging logistics
• Outbound Tours - designing packages, contracting services, promoting destinations
• Ground Handling - Sight seeing, guides, hotels & restaurant arrangements, surface    transport.

 
Transportation & its elements
Airlines Charters Cruise ships
Houseboats
Railways Coach Tours Buses Taxis
Ferries Car / motorbike / bicycle rentals
 
Specific Opportunities in the Hospitality Sector

• Sales & Marketing of Hotels, Restaurant Chains, Cruise Lines, Timeshare Resorts
• Public Relations, Guest Relations, Front Office, Reservations of Hotel & Restaurant Chains

 
Event Management

• Management of Convention Centres, Business Centres

 
Hospital Management

• Joining Management Training programmes of major chains - Oberoi, Taj, ITC Hotels, etc.    (Operations)

 
Management of Clubs.
Opportunities in the Travel & Tourism Sector
Inbound Tour Operators - Developing & Promoting Inbound Tourism from World Markets

• Co-ordination of foreign tours and conducting them as per itinerary within India
• Organising Incentives, Conferences, Conventions, Special Events for Tourists.
• Opportunities in the Travel & Tourism Sector

 
Outbound Tour Operators - Promoting outbound destinations

• Ticketing and processing of travel documents
• Contracting overseas hotels, coaches, etc
• Escorting Tour Groups overseas
• Researching and developing new overseas destinations
• Developing tour packages for holidays, special events, etc.

 
Opportunities in the Transportation Sector

• Sales & Marketing of Airlines - both Domestic & International
• Promotion of Luxury Cruises
• Management of Car Hire firms (Hertz, Avis, Europcar)
• Promotion of Special Railway Tours - The Royal Orient, Palace on Wheels, etc
• Organising Coach Tours, Safaris, Charters.
Further Education in Hospitality, Travel & Tourism

You can seek admission to various international and Indian post -graduate courses and do an MBA in Hospitality Management or Travel & Tourism

See the world in luxury .. and be paid to do so !

 
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