| Business Management
Careers in Internet Age (Seminar Summary)
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> Business Management Careers |
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What is Business Management ?
What is the Internet Age ?
What is happening out there ? |
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- The world is becoming smaller
- The future is becoming uncertain
- Whatever you did successfully in the past
is no longer a guarantee for success in the
future
- In fact it could even lead to Doom
- 5 biggest business houses in India ?
IT Business in Global Context
- What is the IT business like ?
- How does it differ from other industries ?
- Characteristics
- How it effects our day to day working ?
- How is it linked with the economy ?
- The future !
Characteristics
- Fast pace of change
- Leading edge of technology
- Essential part of most other industries
- Essential part of day to day life - examples
- Merging fast with other technologies
- High attrition
- Skilled, intellectual manpower
- Not delinked geographically
Global Business Trends
- Worldwide recession including lower growth
in Silicon Valley
- Economic turmoil
- In US technology contributes to 30% of growth
of GDP
- Technological change is ultimate driver of
improved standard of living World’s best
performing IT companies
- Revenues of at least 300 Million US $
- Software, networking, telephone equipment,
telephone service, internet, services, computer
h/w, semiconductor
- Grew as fast as industry
- Shareholder return, Return on Equity, Revenue
growth, Revenues, Profits
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| Top Ten |
| DELL |
VODAFONE |
SAP |
NOKIA |
INGRAM MICRO |
| AMERICA ONLINE |
COMPUWARE |
MICROSOFT |
EMC |
LEXMARK |
| Others |
| Cisco - 11 |
IBM - 22 |
Oracle - 34 |
Sun - 40 |
Intel - 47 |
| HP - 63 |
Compaq- 96 |
Sony - 97 |
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| Analysis |
- Mainframe was dead
- Asia is in the dumps (18th & 25th place
by Taiwanese co.)
- Internet is the biggest change of the last
100 years
- Motorola, Apple, AT&T absent in top 100
- Wireless competes with Internet
- Rural market is big & sophisticated
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| How they win |
- Bonus & incentives linked to 15% increase
in service levels
- Shipping deadlines
- Getting repair people to customers in 24 hours
- Repair the first time
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| Customers perception |
- Only 2 suppliers out of 17 were ranked ‘Good’
for ‘reasonably reliable systems and serviceable
support’
- Complaints of long waits on phone and relatively
high percentage of unresolved problems
- Creating a new direct service model is extremely
important - Michael Dell
- Fix your company not the economy
• 3 indispensable processes
– ability to identify a problem
– find its cause
– solve it or find someone who can
• Use technology
A whole new language emerges ...
• Www.elibrary.com
• e-zine
• Netizens
• www.loc.gov
• www.yahoo.com
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| HOW INTERNET WILL CHANGE OUR LIVES ... |
- 2025 4B PEOPLE, 50% POPULATION, TODAY 30 MILLION
- No boundaries, worldwide competition (computer
aided competition)
- Remote researchers, WW Labs
- Remote services, support
- Future … Multimedia, Digital TV, Video,,,
Phone/Voice, Secure,Web thieves etc
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| Some Interesting Applications |
- Real time behavior - Fritto Lay, soft drinks
- Data Mining - Nappies/Beer
- Concept to cash - 8 -5 - 3 years for cars
- Benetton - 8000 shops, 100 countries, 450
factories, Real time when customer orders
- Virtual Reality
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What does it mean
for you ? |
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